Refund requests
Refund requests are reviewed case by case, subject to applicable consumer law and the circumstances of the transaction. This policy does not promise an automatic refund window.
Full refunds
A confirmed full refund revokes the corresponding subscription or durable item and removes unused consumable stock. If a consumable was already used, LevelPay preserves the usage record, marks the purchase as refunded after use, and does not create negative inventory.
Partial refunds
A partial refund is recorded for review but does not automatically change a subscription, item, inventory quantity, duration, or benefit. Any separate adjustment is explicit and logged.
Disputes
The corresponding plan or item is suspended while an eligible payment dispute is open. Access is revoked if Stripe closes the dispute against LevelPay; it is restored once if Stripe closes it in LevelPay's favour and the purchase remains otherwise eligible.
Evidence and communication
LevelPay keeps payment-event and access audit records needed to investigate and document each resolution. We do not ask users to send complete card numbers or banking credentials.